Terms of service

Terms of Sale

These terms govern every purchase made on the Nefer platform. By completing a purchase, you agree to be bound by these terms in full. Please read them carefully before buying.

Last updated: September 2026

1. About Nefer

Nefer is an online art platform that curates authentic Middle Eastern paintings. We work directly with the artists who create them, handle all logistics, and deliver to your door.

When you purchase an artwork, Nefer facilitates the sale between you and the artist: we take your payment, arrange collection and shipping, and support you throughout. All prices are fixed and displayed transparently at checkout.

2. Placing an Order

Browsing & Purchasing

You may browse artworks on our platform and purchase any available piece directly. All artworks are subject to availability, which is confirmed with the artist after the order is placed.

Artwork Descriptions

Each listing includes the artist's name, title, medium, and dimensions. Colours may vary slightly from screen to screen. Minor variations in tone are not grounds for a return unless the deviation is significant. Dimensions are measured by the artist and given to the nearest centimetre. As every work is made by hand, slight differences from the listed size can occur and do not make a work "not as described".

Availability

All artworks are physically located with the artist at the time of listing. In rare cases, an artwork may no longer be available after your order is placed. If this occurs:

You will be notified promptly by email
A full refund will be issued automatically, including all fees paid

Artworks sold on Nefer are intended for personal enjoyment and home decoration. They are not financial investment products. Any value guidance provided is for informational purposes only.

3. Pricing & Costs

Your total at checkout is fully inclusive. Here is what each component covers:

Cost Component	What It Covers
Artwork Price	The listed price of the painting
Shipping, Insurance & Import Duties	Professional packing, international air freight from the artist's country, transit insurance, and all import duties and taxes at your destination — nothing further to pay on delivery

4. Payment

Payments are processed securely via Shopify Payments. Your payment details are never stored on Nefer's servers.

Your payment is held upon ordering and released to the artist only after your 3-day inspection window has closed. This gives you time to inspect your artwork and contact us if anything is wrong before the transaction is finalised.

5. Shipping & Delivery

Once your order is confirmed, Nefer coordinates the full logistics process:

The artwork is handled by our specialist fine art logistics partner and shipped to your address
You will be kept informed by email throughout the shipping process
The artwork is transported via air freight and cleared through customs
Final delivery to your address, with signature required for all pieces

Estimated delivery times are indicative, not contractually binding. You are responsible for providing a complete and accurate delivery address. PO boxes are not accepted.

6. Receiving Your Artwork

When your artwork arrives, please inspect it carefully and check that:

The artwork matches the description and images on the listing
There is no damage caused during shipping

If you have any concerns, you must contact us within 3 days of delivery at hello@nefergalerie.com, including photos of the artwork and packaging. After this period, the delivery is considered accepted.

7. Concerns, Returns & Refunds

Artwork Not as Described

If your artwork differs significantly from its listing (a different work from the one pictured, a different medium or support, or damage or condition issues that were not disclosed), contact us within 3 days of delivery with supporting photos. Where your claim is upheld, you are refunded in full: the artwork, and the shipping, insurance and import duties charged at checkout.

Minor colour variations, natural aging of materials, or small imperfections consistent with handmade art do not qualify as "not as described."

Damaged or Lost in Transit

All shipments are insured. If your artwork arrives damaged, contact us within 3 days of delivery with photos of both the artwork and the packaging. You are refunded in full, as you are if the artwork is lost in transit. The insurance claim is ours to handle, not yours.

Returns

Please do not send an artwork back on your own. If a return is needed, we arrange and pay for collection by the specialist courier that delivered it. Once the artwork is received and inspected, your refund will be issued promptly.

Change of mind. As each artwork is unique, handmade, and shipped internationally, we do not accept returns for change of mind. Please review the listing carefully before purchasing.

The full claims process is set out in our Refund Policy, which forms part of these terms.