Refund policy

Refund Policy

Every artwork on Nefer is an original and unique piece. This policy explains when a sale can be unwound, how a claim is made, and how you are refunded.

Last updated: September 2026

1. Your Three-Day Inspection Window

Your payment is held securely from the moment you order. It is not released to the artist until three days after your artwork is delivered. Those three days are yours: unpack the work, look at it properly, and check it against the listing.

If something is wrong, contact us within those three days at hello@nefergalerie.com with your order number and photographs of the issue.

2. When We Will Refund You

A claim is upheld in any of the following situations.

Situation	What It Means
The artwork arrives damaged	Damage sustained in transit, visible on unpacking
The artwork differs significantly from its listing	A different work from the one pictured, a different medium or support, or damage and condition issues that were not disclosed
The artwork does not arrive	Lost in transit, or undeliverable through no fault of yours
The artwork is unavailable	Availability is confirmed with the artist after your order is placed, so on rare occasions we have to cancel. If that happens we will tell you and refund you in full without you having to ask

Minor variation is not grounds for a return. Dimensions are listed to the nearest centimetre and a small deviation from them does not make a work materially different, nor does the ordinary difference between how a colour appears on your screen and how it appears in the room.

3. What You Are Refunded

Where a claim is upheld, you are refunded in full — the artwork, and the shipping, insurance and import duties charged at checkout.

4. Change of Mind

Because each work is a unique, individually sourced piece, we cannot accept returns simply because you have changed your mind. Please read the listing carefully before you order.

5. How Returns Are Arranged

Do not send an artwork back on your own. Fine art needs specialist packing, and an uninsured return can destroy both the work and the claim.

We arrange and pay for collection by the same specialist courier that delivered it, at no cost to you.

6. How and When You Are Refunded

Refunds go back to the original payment method.

Where the artwork is returned to us — within ten working days of us receiving it
Where the artwork never shipped — within ten working days of confirming the cancellation

Your bank may take a few days more to show it.